The framework

How to make better go/no-go decisions based on what your team sees throughout a pursuit but won't put on the record.

A go/no-go score is set once, by the people who want the deal. This framework replaces it with a short list of conditions a pursuit must meet at each gate to continue. The conditions come from confidential interviews with the people who worked on your recent pursuits, are tested against how those pursuits ended, and are checked every week on the ones you're chasing now. Each condition comes with the actions that meet it, which come from the same interviews.

What this framework changes

Gates, calibration and debriefs all exist already. This framework changes five things about them.

Each part has a precedent. We know of no firm or tool that takes each team member's account in confidence and turns it into the conditions a pursuit must meet at each gate.

TodayIn this frameworkWhy it matters
Who assesses the pursuit

The pursuit lead, who wants the deal

Each person who worked on it, separately and in confidence

The assessment stops depending on one person's optimism.

What gets assessed

Opinions on a 1 to 5 scale, added up to a total

Facts with proof, and no total

A high relationship score can no longer hide a meeting that never happened.

When the decision is made

Once, in week 1

At every gate, with a weekly check in between

The decision changes when the pursuit does, not after it is lost.

Where the conditions come from

A standard template, the same for every firm

Your own wins and losses, explained by the people who worked on them

Your list is built from what actually happened in your past pursuits.

What the team gets

A score and a bid decision

Conditions, each with the actions that have met it, an owner and a due week

The team knows what to do this week, not only whether to continue.

What it's worth

In the example back-test, the firm would have stopped 4 of its 5 lost pursuits under the new conditions, at a median of week 2, and saved 1,120 senior hours. It would have stopped only 1 of its 5 wins by mistake. The same conditions are what had to be true in the wins, so they are also what the team works toward on the next pursuit. See the back-test.

What's new is an independent, confidential reading from each team member, turned into milestone-based exit criteria and the actions that meet them.

Part 1

Interview 3 to 6 people per pursuit, chosen by role, in this order.

Each person is interviewed before their manager, so nobody wonders what their manager already said. By the fourth interview, the team has seen that nothing bad happened to the first three. The executive who approved the pursuit goes last.

1

Proposal or bid manager

Saw the whole timeline. Rarely asked.

2

Solution or delivery lead

Knows whether the firm could staff and deliver it.

3

Pricing or deal desk

Knows what the price really was, and why.

4

Account executive

If different from the pursuit lead.

5

Pursuit lead or capture manager

Owns the go/no-go score.

6

The executive who approved it

Interviewed last, and asked about patterns across pursuits rather than individual decisions.

Each interview is 30 minutes, one person at a time, with no preparation. The sponsor's assistant books the slots on day 1; people accept a hold they didn't have to create.

Part 2

We ask about dates and facts first, and about what went unsaid last.

The opening, two minutes, the same every time

I don't work for your company and I report to no one in it. This recording goes to one machine we control. Your leadership will see findings with no names and no quotes, and only after you've reviewed your own points. You can skip any question. The law sets a few exceptions, which you've read. Nothing today is about you. It's about the pursuit.

1

The timeline

Week by week: when it arrived, when the go/no-go happened, what happened after. Facts and dates. Nobody is threatened by a timeline.

2

What the score said, and what you knew

For each condition that matters at the gates: had anyone met the decision-maker, what was known about the incumbent, was the budget confirmed, was the delivery lead available, and what the client would actually decide on. "When was that meeting" is easier to answer than "how was the relationship."

3

What changed, and whether the decision changed with it

This is where people describe how the pursuit changed while the score stayed the same.

4

What wasn't said in the room, and why

Only after the first three. "In most pursuits I look at, someone knew the deciding risk early. Was that true here?"

5

What you'd want in the next go/no-go, and how the team could meet it

People turn what went wrong into a condition for next time. Then: "What did you do, or what could the team have done, to make that true? Who would do it, and by which week?"

6

"What didn't I ask?"

The most useful answer often comes here.

During the call: never repeat what anyone else said, never side with the sponsor, ask for dates and documents rather than feelings, let silences run. Each person reviews their own points within 48 hours, so they see how their points will be used before anything is shared.

Part 3

A gate is a point where the firm decides whether to continue. A condition is a fact that must be true to pass it, with proof and a consequence.

Before deciding to pursue, someone from the firm has met the client's decision-maker at least once, proven by a calendar entry and meeting notes. If not: no bid. How to meet it: ask a mutual contact for a 20-minute introduction.
Observable"We have met the decision-maker," not "relationship 4 of 5."
Dated to a gateQualify, pursue, or propose.
ProvenWhat proves it, and who supplies the proof.
ConsequentialSome conditions stop the pursuit if unmet. Others put it on hold until they are met.
With actionsWhat the team does to meet it, who does it, and by which week.
FewNo more than five per gate, and no weights.

Gate 2 at an IT services firm, two ways

The same gate as most templates define it, and as the framework defines it after one debrief.

The six steps from interviews to conditions and actions

1. List what each person knew, and when
For every point someone made: what was known, the week it was known, who else could have known it, whether it appeared in the go/no-go record, and whether it changed anything at the time.
2. Build the pursuit timeline
Week by week: the score on file, and what the team knew, combined. Each entry notes which interviews it came from.
3. Find what decided the pursuit
For each point, ask: had the team acted on this the week it was known, would the decision or the outcome have changed? A point raised by only one person is held back unless that person approves it.
4. Write each one as a condition
Use the template above, at the earliest gate where the condition could be proven. Decide whether missing it means no bid or on hold. Name who supplies the proof, and attach the actions interviewees said would meet it, each with an owner and a due week.
5. Back-test on past pursuits
For five to ten pursuits from the last 12 months, find the week each condition would have failed, if at all. The results are four numbers, shown in part 5.
6. Review and keep the list current
The sponsor and the capture lead adjust the conditions, and every version is dated. Every override of a no-bid condition is written down with its reason. After each later debrief, we check every condition: was it right, wrong, or missing something? Conditions that haven't mattered in any pursuit for two quarters are dropped.

The same interviews produce the actions that meet each condition

The person who knew about a risk usually also knows what would have dealt with it, and who could have done it. Asking in the same confidential interview adds about five minutes. An action goes on the list when at least two interviewees name it, when it met the condition in one of the firm's own wins, or when a pursuit leader interviewed on the record has used it. Actions that were tried and did not work are dropped at the next debrief.

What the interviews foundThe conditionHow to meet it, from the interviews

Nobody from the firm had met the CIO, though the go/no-go form rated the relationship 4 of 5. Raised in 4 of 5 interviews.

Gate 1. Someone from the firm has met the decision-maker before the RFP is issued. If not: no bid.

Ask the client's COO, who had worked with the CIO, for a 20-minute introduction in week 1.Owner: account executive

The incumbent renewed its support contract in week 4, and the team knew. Raised in 3 of 5.

Gate 2. The incumbent's contract end date and known problems are confirmed by week 3. If not: on hold.

Ask the client's procurement office for the end date, and ask two of the client's users about the incumbent's service.Owner: capture manager

The named delivery lead was booked through February. Raised in 3 of 5.

Gate 3. The named delivery lead confirms availability in writing. If not: no bid.

Get the start date and share of time confirmed by the delivery lead's manager, and attach it to the go/no-go record.Owner: solution lead

Part 4

On a live pursuit, the score is replaced by a list of milestones, updated every week.

The weekly check is operational and shared with the sponsor. Only the debrief is confidential, and the pursuit lead knows the difference.

Monday, 8:00, to the pursuit lead
Hospital network, $1.2M. Due this week: CIO meeting held (Oct 3). Open: incumbent status confirmed (Oct 10). Reply with done, not yet, or blocked for each, and one line if anything changed.
Friday, 4:52pm, reply: CIO meeting: blocked, his office moved it to the 14th. Incumbent status: done, contract ends in March.
Saturday, automatic: CIO meeting now due Oct 14. Gate 2 on Oct 20 needs it. Next action on the list: the sponsor asks the client's COO, who has met him, for an introduction.
Milestone board
CIO meeting heldDue Oct 3
Open
Incumbent status confirmedDue Oct 10
Open
Budget range in writingOct 1
Done
Delivery lead confirmedDue Oct 17
Open
Gate 2Oct 20
Pending
What the pursuit lead getsThe one action that matters this week, from the list the team built, and a record that they raised the risk in week 2.
What the sponsor getsThe board, and a pursuit marked unverified after two missed checks.
At each gateA 15-minute call. The Friday answers are the evidence. Advance, hold, or withdraw, in writing. Anyone senior can override a no-bid condition, but the reason is written down and reviewed at the end of the quarter.
What it isn'tNo CRM entry, no report, nothing to write beyond one line.
When a pursuit stops: withdrawing without damaging the relationship
  • Tell the client as soon as the decision is made, not at the submission deadline, so they can plan around it.
  • Give a reason about fit, such as timing or staffing, never about the client or the process.
  • Offer something useful for the next one: a point of view on their problem, or a named contact for their next requirement, and ask to be considered then.
Part 5

In the back-test, we apply your current conditions and the new ones to the same past pursuits. You get four numbers.

0of 5 losses you would have stopped, and at which week
0of 5 wins you would have stopped by mistake
0median week of the stop
0senior hours spent after the week you would have stopped

Illustrative figures. Five to ten pursuits show direction, not proof, and the test is rerun as pursuits close.

Part 6

How often: one autopsy, then a debrief after every major pursuit, leader interviews each quarter, and a defined end.

Once

The autopsy

One recent pursuit, 2 weeks, 3 to 6 people. We show you the delta from your current go/no-go conditions and its impact.

Per major pursuit

The debrief

Within 10 days of the decision, won or lost, with the same roles.

Per quarter

Leader interviews

Each leader is interviewed once about 5 to 8 pursuits: what repeats, and which overrides turned out to be right. Smaller pursuits are covered this way instead of with individual debriefs.

Two quarters, then

The end

When two quarterly reviews in a row add no new conditions, the work drops to a light quarterly check, or stops.

Part 7

Each condition comes with the actions that have met it, starting with your own team's.

A condition says what must be true. The actions say how to make it true. Most come from the same confidential interviews, where each person says what the team did, or could have done. The rest come from your own past wins and from pursuit leaders we interview on the record, credited by name. The list grows with every debrief and every conversation. Three examples from other firms:

Meet the client's decision-maker before the RFP is issued
  • Find where they speak. Conference speaker lists, the association they belong to, their last three public talks, and the incumbent's own user conference all show where they will be, and a question after a talk is a legitimate first conversation.
  • Ask a mutual connection for a 20-minute introduction, not a meeting. A short call to ask about their priorities is accepted far more often than a request to present.
  • Host a small peer roundtable or dinner on a problem they have written about. Invite two of their peers first, so the invitation is to a conversation among equals rather than to a sales event.
Know the incumbent's contract end date and whether the client has had problems with it, by week 3
  • Ask procurement directly. Contract end dates are often public at hospitals, universities and public bodies, and procurement staff usually answer a direct question.
  • Ask the client's own users. The people who use the incumbent's service every day complain freely, and their complaints are the problems the client's leadership already knows about.
  • Watch the incumbent's staffing on the account. Turnover visible on LinkedIn, a new account lead, or a recent escalation in the trade press can all be signs the client is unhappy.
Confirm the delivery lead named in the proposal is available, in writing, before it goes out
  • Get the confirmation from the delivery lead's manager, not the delivery lead. The manager controls the schedule and is the person who would later pull them off the account.
  • Name the start date and the percentage of their time in the confirmation, so "available" means the same thing to everyone.
  • Attach the confirmation to the go/no-go record, so the decision to name that person is documented and the question is never reopened at the oral presentation.
Getting people to talk

Two hurdles: getting people on the call, and getting them to say what isn't written anywhere.

The sponsor invites; nobody is cold-contacted
A known name on the invitation raises participation. The invitation says three things: this is about the pursuit, not about you; it's confidential under the attached protocol; participation is voluntary.
Slots are booked on day 1
The sponsor's assistant puts 30-minute holds in each calendar during the onboarding call. Asking six busy people to schedule themselves turns two weeks into six.
Participants get things others don't
  • The combined picture of the pursuit, de-identified. Non-participants don't receive it.
  • A quarterly note on what changed in the conditions because of what the team said.
  • The milestone record that shows they raised the risk.
  • The conditions they'll work to next time, shaped by them.
Participation is counted by team, never by name
The board shows a participation rate per pursuit. There is no leaderboard, because a named leaderboard contradicts the protocol. Privately, each contributor sees how many of their points were used.
A person or the voice interviewer, their choice
Both use the same opening and the same rules. Neither asks who; both ask what and when. Senior leaders are interviewed by a person.
Nothing sensitive travels through corporate email
The contributor review and the findings live on a page behind a link and a code. The code is given at the end of the interview, never in the email. Anyone can use a personal address, or do the review by phone.

The confidentiality rules are on one page, written for the people being interviewed. Read the protocol.

Start with one recent major pursuit.

Two weeks. Your current go/no-go conditions next to the ones built from your team's interviews, which past pursuits you would have stopped under each, the senior hours you would have saved, and the actions your team named for each condition.

Request the 2-week autopsyBook a call